Published:
Starting July 1, 2025, Decree 118/2025/ND-CP officially takes effect, regulating the "one-stop, interconnected one-stop" mechanism at provincial and communal Public Administration Service Centers (PASCs). These centers will be synchronized with the National Public Service Portal. This is considered a turning point, paving the way for a revolution in public administration where technology becomes a tool to serve the people.
Within this landscape, GTEL, in collaboration with CyberTech, is implementing a set of public administration digital transformation models. Model 02—Automating Public Administration Centers through Kiosk Interaction is a key component:
Natural Voice Interaction: Citizens can directly converse with the AI Kiosk as if they were talking to an assistant. They can ask questions, receive guidance on procedures, fill out forms, and scan and submit documents quickly, all using voice commands.
Multi-Layer Connectivity: The system integrates communal and provincial levels, databases, and public service portals, synchronizing the status of applications in real-time to minimize delays.
Paperless and Digital Identity: By leveraging VNeID (Vietnam's national digital identity app), the system reduces the need for physical documents, moving towards a fully electronic process.
Comprehensive Experience: The kiosk handles everything from taking and calling numbers, printing and scanning documents, and looking up forms to submitting applications.
The value of the AI Kiosk has been proven in practice. For instance, in My Thoi Ward (An Giang Province), residents have experienced a noticeable change: from looking up procedures and scanning documents to submitting applications, everything is guided in detail through natural voice interaction. This has significantly saved time and effort, reduced errors, and increased transparency. However, there are challenges, such as a segment of the population that is hesitant to use the new technology.
In the journey of digitalizing public administration, the AI Kiosk Model 02 not only makes procedures fast, simple, and accurate but also creates a friendly and accessible experience that supports citizens.
With an ecosystem-oriented mindset and a vision of "paperless, interconnected, and AI-driven dialogue," AI Kiosk is setting a new standard for public administration: one that is faster, more transparent, and better serves all citizens.
