In line with the spirit of National Digital Transformation Day, October 10, 2025, marked a significant milestone for the People's Committee of Cho Quan Ward (District 5, Ho Chi Minh City) with the signing of a strategic partnership agreement for the 2025-2030 period. This lays a solid foundation for the creation of a modern
e-government model.
In this groundbreaking step, CyberTech is honored to be selected as the strategic technology partner, directly implementing a comprehensive digital solution ecosystem. This project is not only a testament to CyberTech's capability in applying AI to solve real-world challenges but also opens a new chapter in enhancing the operational efficiency of state agencies and delivering a revolutionary experience for citizens.
Instead of deploying separate devices, CyberTech delivers a tightly integrated ecosystem that completely transforms the methods of communication and task processing at the Public Administration Service Center of Cho Quan Ward:
1. Smart AI Kiosk – The "Friendly Virtual Assistant":
Serving as the first technological touchpoint, CyberTech's AI Kiosk acts as a diligent "virtual officer" that proactively communicates with and listens to citizens' needs. Integrated with AI-powered natural language recognition, the Kiosk quickly provides information, guides users through procedures, and assists with document preparation, significantly minimizing wait times and potential errors.
2. The All-in-One Public Service Station – The "All-in-One" Task Hub:
As an upgrade from a standard kiosk, CyberTech's All-in-One Public Service Station is a multifunctional processing hub where citizens can perform a seamless series of actions on a single device:
Initiate a Transaction: Proactively obtain an electronic queue number to be served.
Complete Procedures: Receive detailed, visual guidance for administrative procedures.
Interact & Provide Feedback: Easily rate the service quality of public officials immediately after completing a transaction, contributing to a more transparent and effective administration.
Extended Utilities: The device also serves as a powerful tool for the ward's events, featuring conference check-in and automated seat guidance, demonstrating professionalism in event organization.
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Image: People interacting with the AI Kiosk
The synergy between the AI Kiosk and the All-in-One Public Service Station creates an intelligent, seamless, and efficient workflow, placing citizens at the heart of all administrative reform efforts.
The successful model at Cho Quan Ward affirms the indispensable role of advanced technology solutions like the AI Kiosk in the national digital transformation roadmap. This is not just a trend but a strategic leap forward in building an e-government that serves its people better. Let CyberTech's AI Kiosk become your trusted partner on the journey to building a digital future.
