AI KIOSK - A Landmark in the National Digital Transformation

Amidst the growing popularity of smart KIOSKs at public administration centers, the AI KIOSK solution co-developed by us is setting a new standard. The product goes beyond simple Q&A, focusing on successfully guiding citizens through procedures with a remarkably concise and effective communication model.

The presence of AI KIOSKs in public administration units is no longer a novelty. However, for a technological device to truly become an effective extension of the government and a reliable companion for citizens, it needs more than just basic features. The AI KIOSK solution deployed by ourselves distinguishes itself through a user-centric design philosophy.

From an "All-Knowing Assistant" to a "Dedicated Guide"

Fundamentally, the AI KIOSK from us is fully equipped with the core functionalities of an "electronic one-stop-shop":

• Automated Consultation: Utilizes a Chatbot and Voice-based Virtual Assistant to answer all inquiries about administrative procedures.

• Electronic Authentication: Integrates a chip-based ID card reader, directly connected to the National Population Database, ensuring fast and secure verification.

• Public Service Execution: Guides citizens through the entire process, from looking up information and preparing documents to getting a queue number and proceeding to the correct counter.

However, the true power and distinction of this solution lie in how it operates.

The Standout Advantage: A Focus on Practical Effectiveness

Instead of engaging in a race for complex technology, Our's AI KIOSK wins over users with practical advantages that directly address citizens' pain points when dealing with bureaucracy.

• Intuitive Voice Interaction Focused on Action: The most significant difference is the system's emphasis on voice-based interaction. This not only creates a friendly and natural user experience, especially beneficial for the elderly or those unfamiliar with touchscreens, but it also directs users straight into the workflow. Instead of just explaining "what documents are needed," the AI KIOSK asks, "Do you have document A?" and provides step-by-step guidance to completion, truly offering a "hands-on" approach.
• "Concise & Effective" Datasets and Communication Scripts: This is its most impressive "secret weapon." Other AI KIOSKs often provide information in long-winded, hard-to-understand legal jargon. In contrast, our team has developed highly concise, easy-to-understand communication scripts tailored to the local culture and language. The AI gets straight to the point, avoiding rambling explanations, which helps citizens grasp information quickly and accurately, minimizing errors.
• Designed for Everyone, Priced for Accessibility: The product is designed to serve a diverse audience, from tech-savvy youths to the elderly. The hardware is optimized to ensure strong performance at a reasonable cost, easily accessible, providing local governments with multiple deployment options to fit their budgets.

Le Thanh Do, Chairman of Dien Bien Provincial People's Committee, oversaw the pilot operation of the Public Administration Service Center. Source: VOV.

With its intelligent and practical approach, the AI KIOSK from us is more than just a tech product; it is a comprehensive solution poised to transform the landscape of public administration in Vietnam, making the digital transformation journey more accessible and effective than ever before.