On 19/9/2025, in Yen Binh commune (Lao Cai province), the pilot model of the "Public Administration Kiosk, applying artificial intelligence to serve citizens and businesses" was officially launched. This is the first locality in Lao Cai and the Northern mountainous provinces to implement this groundbreaking solution.
The Public Administration Kiosk integrates advanced AI technologies, with infrastructure implemented by GTEL and software developed by CyberTech, offering a completely new method of interaction:
Voice recognition and automatic information filling.
Fast, accurate document scanning and processing.
Guiding citizens step-by-step through procedures using Voicebot AI technology, which converses directly with users like a real person.
This AI Kiosk enables even those unfamiliar with computers to perform tasks easily, saving time, reducing errors and enhancing document processing efficiency.
People experience AI Kiosk. Source: baolaocai.vn
In this project, CyberTech is proud to be the software developer and natural voice integration (Voicebot AI) for AI Kiosk. CyberTech combines the power of natural language processing technology, intelligent voice recognition and natural language feedback, helping users feel comfortable when interacting with the Kiosk. The AI Kiosk solution not only helps reduce the workload for staff, shorten waiting time for people and optimize the document processing process.
AI Kiosk in Lao Cai has contributed to the construction of a modern - friendly - effective public administration, towards the goal of a digital nation.
CyberTech and GTEL have successfully deployed the AI Kiosk solution to wards across the country, and the successful deployment of AI Kiosk in Yen Binh is part of the phase of popularizing AI Kiosk to wards across the country. This is the beginning of a bigger journey - one that brings AI Kiosk to all corners of the country.
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