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CyberTech

An intelligent contact center that improves customer experience

AI Contact Center

A next-generation contact center combining voicebot, chatbot and an agent-assist virtual assistant so most customer requests are handled automatically while the experience stays seamless and natural.

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AI Contact Center

Overview

AI Contact Center integrates Voicebot, Chatbot and an AI assistant into one platform so businesses can receive, classify and handle customer requests quickly, accurately and continuously 24/7, connecting to existing CRM, ticketing, call-center and customer-management platforms.

Key features

  • Omnichannel voicebot and chatbot

    Deployed on voice lines, websites, Zalo OA, Facebook Messenger, mobile apps and other messaging platforms.

  • Smart call routing

    Recognizes needs, classifies call content and routes to the right team or agent.

  • AI assistant for agents

    Looks up customer information, suggests answers, finds work documents and summarizes calls.

  • Customer sentiment analysis

    Analyzes voice, conversation content and emotion in real time to spot complaint risks early.

  • CRM and ticketing integration

    Syncs customer data, interaction history and support requests with existing CRM, helpdesk or ticketing systems.

Benefits

  • Runs 24/7 without interruption
  • Reduces the load on agents and the customer-care team
  • Shortens response and request-handling time
  • Raises first-contact resolution (FCR)
  • Personalizes the experience across channels
  • Increases satisfaction and retention
  • Lowers call-center operating cost
  • Scales easily as the customer base grows
AI Contact Center
AI Contact Center

Key technologies

  • AI voicebot handling natural-voice conversations
  • Omnichannel AI chatbot with context understanding
  • Vietnamese speech-to-text (STT) and text-to-speech (TTS)
  • NLP analyzing intent and conversation content
  • Real-time sentiment analysis
  • Open APIs integrating CRM, ticketing, ERP and call center
  • Dashboard to track performance and service quality

Suitable for

  • Customer-care centers
  • Banks and financial institutions
  • Insurance companies
  • Telecom operators
  • E-commerce and retail
  • Logistics and transportation
  • Healthcare, education and public services
  • Businesses with large numbers of customers needing daily support

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