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CyberTech

Walking alongside digital citizens

AI-Kiosk Ecosystem

The AI-Kiosk ecosystem is a smart kiosk solution using AI to digitize reception, guidance and service handling at the counter, helping agencies, organizations and businesses raise service quality and cut waiting time.

Smart Kiosks & Public Services
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Hệ sinh thái AI-Kiosk

Overview

With the ability to receive information automatically, guide citizens and customers, verify data and support procedures right on the kiosk, AI-Kiosk delivers a modern, fast and accurate service experience.

Key features

  • Public Administration AI Kiosk

    Receives files, guides administrative procedures, looks up information and issues queue numbers automatically.

  • People’s Police AI Kiosk

    Receives requests, guides procedures, looks up information and improves service quality for citizens.

  • EVN Power AI Kiosk

    Looks up customer information, handles payments, registers electricity services and receives requests and complaints.

  • Social Welfare AI Kiosk

    Looks up information, receives files and guides social-welfare services.

  • Community Health AI Kiosk

    Registers for examinations, issues queue numbers, looks up information and guides people through health services.

Introduction

Video 1

Introduction

Video 2

Key benefits

  • Automates reception and counter service
  • Shortens file-processing time and reduces waiting
  • Eases pressure on staff and optimizes resources
  • Centralized data management with easy statistics and reporting
  • Easy to integrate with existing management systems
Trình diễn AI Kiosk tại Trung tâm Điều hành thông minh
AI Kiosk demonstration at the Smart Operations Center

AI Kiosk guide videos

The legacy Resources page has 8 AI Kiosk how-to videos (logging in by NFC/QR citizen ID/VNeID, choosing a procedure, printing a slip and civil-status and certification procedures); see the Resources section.

Kiosk An sinh xã hội tại Trung tâm Phục vụ hành chính công
Social Welfare kiosks at the Public Administration Service Center

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