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CyberTech

Citizens handle public services themselves, right where files are received

Public Administration AI Kiosk

The Public Administration AI Kiosk lets citizens look up information, follow step-by-step procedure guidance, sign in with their citizen ID/VNeID, take a queue number and print a guidance slip right at the Public Administration Service Center, before they reach the counter.

Smart Kiosks & Public ServicesKioskPublic Administration Service CenterPeople’s CommitteesCitizensBusinesses
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Kiosk An sinh xã hội tại Trung tâm Phục vụ hành chính công

Overview

At Public Administration Service Centers, most of the time for both citizens and officers goes into the front end: which procedure applies, which papers are needed, where to queue. The Public Administration AI Kiosk digitizes exactly that step.

Citizens work on a touch screen, verify with their citizen ID card (NFC or QR code) or VNeID, pick the procedure they need, read the guidance and receive a slip. By the time they reach the counter they know what to do, and officers can focus on processing files.

Key features

  • Sign in with citizen ID / VNeID

    Verifies users with a chip-based citizen ID card (NFC), the QR code on the card or a VNeID account.

  • Procedure lookup

    Find procedures by field and see the required documents, processing time and where to submit.

  • Step-by-step guidance

    Leads citizens through procedures such as civil status and certification, one screen at a time.

  • Automatic queue numbers

    Issues a number for the right procedure and counter and prints the slip at the kiosk.

  • AI assistant

    Answers questions about process, documents and fees in natural language.

  • Statistics and central administration

    Track usage and the most requested procedures, and manage kiosk content remotely.

Introduction

Introduction video

How it works

How it is used

Each step, from start to finish.

  1. Sign in

    Citizens sign in with their citizen ID (NFC/QR) or VNeID.

    Step 1

  2. Choose a procedure

    Pick the field and the procedure, or ask the AI assistant.

    Step 2

  3. Read the guidance

    See the required documents, steps and notes before submitting.

    Step 3

  4. Take the slip

    Print the guidance slip and queue number, then go to the right counter.

    Step 4

Who it is for

Who it serves

Deploying organizations, end users and operating teams all benefit from one system.

  • Deploying organizations

    Public Administration Service Centers, one-stop departments of provincial, district and commune People’s Committees, and other agencies that receive files.

  • End users

    Citizens and businesses handling procedures, including people not yet used to online public services.

  • Operating staff

    Reception officers and administrators who track visits and update procedures and displayed content.

Value delivered

Performance and benefits

Benefits grouped by the people who use the system.

  • For citizens

    Less waiting and fewer trips. Know the procedure and prepare the right documents from the start. Self-service without having to ask.

  • For officers

    Less repeated guidance at the counter. Files arrive under the right procedure, so fewer returns for corrections. More time for processing.

  • For management

    Centralized visit data for easy statistics and reporting. Counters managed against real demand. A modern image for administrative reform.

In pictures

Kiosk An sinh xã hội tại Trung tâm Phục vụ hành chính công

Ready to run

Deployment and integration

Flexible to the organization’s infrastructure and existing systems.

  • On-premise

    Deployed on the organization’s own infrastructure with data kept on the internal network, suiting government security requirements.

  • Cloud

    Quick deployment on cloud computing, lowering the up-front infrastructure cost.

  • Hybrid

    Sensitive data stays in-house while the rest runs on cloud for flexible scaling.

  • API integration

    Connects to the organization’s existing management systems without replacing current infrastructure.

Frequently asked questions

Which procedures does it support?

The procedure list is configured per organization. Current sample flows cover signing in, choosing a procedure, printing a slip and civil-status and certification procedures.

Can it connect to our existing one-stop system?

Yes. The kiosk integrates with existing management systems through APIs, and can be deployed on-premise, in the cloud or as a hybrid.

How can we see it before deploying?

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