Skip to main content
CyberTech

A faster reception process at wards, communes and public service points

Automatic Queue-Number Kiosk

The automatic queue-number kiosk issues numbers by service and responsible counter, together with management software to set up counters, officers and number-collection schedules, keeping reception orderly, transparent and easy to coordinate.

Smart Kiosks & Public ServicesKioskWard and commune People’s CommitteesOne-stop departmentsHigh-footfall service pointsCitizens
Book a demoTalk to us
Hệ sinh thái AI-Kiosk

Overview

Taking a number is a citizen’s first contact with an agency. If it is disorderly, everything after it slows down. The automatic queue-number kiosk replaces manual number handouts: citizens pick a service and get a number right away.

What sets it apart is the management software that comes with it. The organization sets up counters, assigns officers and defines number-collection schedules, so one kiosk can serve many procedures and counters; the solution was built around the needs of ward and commune People’s Committees.

Key features

  • Automatic number issuing

    Citizens pick a service on the touch screen and get a queue number at once, with no officer handing them out.

  • Numbers by service and counter

    Each service is tied to a counter and an officer, and numbers go to the right queue.

  • Counter and officer setup

    Administrators set up counters, the officer list and assignments in the management software.

  • Number-collection schedule

    Configure time slots and schedules per service to match the organization’s working hours.

  • AI service selection help

    Helps citizens choose the right service, avoiding wrong numbers and re-queuing.

  • Statistics and reports

    Track visits, waiting time and each counter’s load to plan staffing.

Introduction

Video 1

Introduction

Video 2

How it works

How it is used

Each step, from start to finish.

  1. Choose a service

    Citizens tap the service they need on the kiosk screen.

    Step 1

  2. Take a number

    The kiosk issues a number for the responsible counter and prints the slip.

    Step 2

  3. Wait for the turn

    Citizens sit and wait instead of standing in line, following the number being served.

    Step 3

  4. Go to the counter

    When their number comes up, citizens go to the right counter to be served.

    Step 4

Who it is for

Who it serves

Deploying organizations, end users and operating teams all benefit from one system.

  • Deploying organizations

    Ward and commune People’s Committees, one-stop departments, Public Administration Service Centers and other busy reception points.

  • End users

    Citizens and customers visiting the organization, including older people thanks to a simple service picker.

  • Administrators and officers

    Administrators set up counters, officers and schedules; counter officers call and serve from the queue.

Value delivered

Performance and benefits

Benefits grouped by the people who use the system.

  • For citizens

    Get a number immediately, with no standing in line. Wait comfortably and know the order. Fair, transparent turns.

  • For officers

    No manual number handouts. A clear queue per counter means less crowding and fewer disputes. Work in the right order at the right counter.

  • For management

    Visit, waiting-time and per-counter load data to plan staffing. Orderly reception and a professional image.

Queue-kiosk management software

The management software is for the organization’s administrators and lets them:

  • Set up service counters and tie services to each counter
  • Manage officers and assign them to counters
  • Define number-collection schedules by day and time slot
  • Follow visits and statistics

In pictures

Kiosk An sinh xã hội tại Trung tâm Phục vụ hành chính công

Ready to run

Deployment and integration

Flexible to the organization’s infrastructure and existing systems.

  • On-premise

    Deployed on the organization’s own infrastructure with data kept on the internal network, suiting government security requirements.

  • Cloud

    Quick deployment on cloud computing, lowering the up-front infrastructure cost.

  • Hybrid

    Sensitive data stays in-house while the rest runs on cloud for flexible scaling.

  • API integration

    Connects to the organization’s existing management systems without replacing current infrastructure.

Frequently asked questions

Can one kiosk serve several services and counters?

Yes. Each service is tied to a counter and officer in the management software, and the kiosk issues numbers into the right queue.

Can we change the setup ourselves?

Yes. Administrators set up counters, officers and schedules in the software, with no technical work needed for each change.

Book a demo

Leave your details and a CyberTech specialist will confirm the demo.